Information And Document Design: Varieties on Recent by Information Design Conference, Saul Carliner, Jan Piet

By Information Design Conference, Saul Carliner, Jan Piet Verkens, Cathy De Waele

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Extra info for Information And Document Design: Varieties on Recent Research (Document Design Companion Series)

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This is in keeping with the customer model, as we can presume these customers don’t really care about relatively small errors. In keeping with the view that customers don’t want to be bothered with details, comments like if it’s not too far off, don’t worry about it and we worked out your payments correctly show Virgin as taking care of irrelevant detail. The language style is one of conversation between equals, and language like cheers as a sign-off is evidence of a casual and easy relationship.

Huckin, T. (1995). Genre Knowledge in Disciplinary Communication: Cognition/Culture/Power. Mahwah, NJ: Lawrence Erlbaum Associates. Blackwell, C. A. (1995). A good installation guide increases user satisfaction and reduces support costs. Technical Communication, 42(1), 56–60. , & Carliner, S. (in preparation). A critical review of universal guidelines for online information design. , & Boswood, T. (2004). Genre: A useful construct for researching online communication for the workplace. Information Design Journal + Document Design, 14(2), 117–129.

2001). Multimodal Discourse. London: Arnold. 23 (23) Introduction Merrill, M. , & Wilson, B. G. (in press 2005). The future of instructional design and technology: The proper study of instructional design. In R. A. Reiser & J. V. ). Upper Saddle River, NJ: Merrill/Prentice-Hall. Redish, J. (1995). Adding value as a professional technical communicator. Technical Communication, 42(1), 26–39. Reeves, T. , & Oliver, R. (in preparation). Design research: A better approach to improving online learning.

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